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Refunds

Procreate & Digital Downloads

  • Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under relevant consumer protection laws. Please visit FAQ or email hello@hazelong.com for issues with downloading/installing.

Printed Goods

  • Printed goods purchased via this website can be refunded for the following reasons :

    • Incorrect item received

    • Parcel damaged on arrival

    • Poor quality / Faulty

    • Looks different to image on site 

  • Your purchases are eligible for refund up til the 14th day after your initial date of purchase. However, please arrange for shipping immediately as the refunds process for Printed Goods can span more than 6 weeks.

  • Approved refunds will be in the form of store credits.