Refunds
Procreate & Digital Downloads
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Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase unless required under relevant consumer protection laws. Please visit FAQ or email hello@hazelong.com for issues with downloading/installing.
Printed Goods
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Printed goods purchased via this website can be exchanged/refunded for the following reasons :
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Incorrect item received
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Parcel damaged on arrival
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Manufacturing issue
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Order is lost in transit, provided the shipping address is accurate
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Printed goods purchased via this website cannot be exchanged/refunded for the following reasons :
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Mistakes made during the order process
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Changing shipping address after order has been processed
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The tracking for your order shows delivered but you have not received the package
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We do not accept returned orders and cannot issue any refunds for any returned orders. We can only reship a new order.