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Frequently Asked Questions

Procreate & Digital Downloads

  • Purchasing guide

    • Select any option in 'pay what you want' select box

    • Hit add to cart/buy now

    • Checkout securely using PayPal

    • Pls enter a correct email address in order to receive the download link in your email after purchase.

    • You will receive an email to download your purchase. Alternatively, you can wait at the 'thank you' page while your download links generate itself.

    • If you click on the PayPal button instead of checkout, you do not have to provide your billing address.

  • Installation guide

    • For detailed instructions, watch this video.

    • Please download your files in Safari app using your iPad or iPhone, whichever that your Procreate is installed in.

    • Once it is downloaded, the files will automatically be brought into your Files app. 

    • Launch the Files and Procreate app side by side in multitasking mode.

    • In your files app : 

      • .zip file - Tap on file to unzip into a folder. Tap on folder and go to next step.

      • .brushset & .swatches - Launch any project in Procreate first. Drag the brushset or swatches from Files app to Procreate.

      • .procreate - Go to the Projects gallery view in Procreate. Drag the .procreate file from Files app to Procreate.

    • Enjoy your resources!

  • I did not receive any download links

    • If you did not receive any email. it is most likely the email you've submitted was incorrect. Pls make your download again with the correct email address

  • I cannot export to Procreate

    • You need to unzip the product first using your computer. Then you can transfer to your iPad and begin exporting to your Procreate. 

  • I don't have a computer and I can't unzip the files.

    • You can download an unzipping app from the App Store and try. 

    • You can also use the live chat at the bottom right corner or email me for direct download links. 

  • I can't find the exact same brush shown in your Youtube video

    • You might have downloaded an older or newer version of the brush pack. To double check, you can use the live chat at the bottom right. 

    • If you have downloaded the wrong pack, please ask for assistance using the live chat.